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A multi-agent systems approach to call-centre management

Published:2011-10 Issue:5 Volume:26 Page:347-367
ISSN:1744-5760
Container-title:International Journal of Parallel, Emergent and Distributed Systems
language:en
Short-container-title:International Journal of Parallel, Emergent and Distributed Systems

Author:

Traskas Dimitrios,Padget Julian

Publisher

Informa UK Limited

Subject

Computer Networks and Communications,Software

Link

http://www.tandfonline.com/doi/pdf/10.1080/17445761003720228

Reference18 articles.

1. JADE

2. Distributed scheduling to support a call center: A cooperative multiagent approach

3. Swarm intelligence for routing in mobile ad hoc networks

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Topology Abstraction Service for IP-VPNs;IEEE Transactions on Parallel and Distributed Systems;2013-01

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