Enhancing Quality Service Delivery through Self Evaluation: A Case of the Zimbabwe Open University’s Matabeleland South Region-Reference-Cited by-同舟云学术

Enhancing Quality Service Delivery through Self Evaluation: A Case of the Zimbabwe Open University’s Matabeleland South Region

Published:2014-10 Issue:1 Volume:41 Page:63-77
ISSN:0971-8923
Container-title:Journal of Social Sciences
language:en
Short-container-title:Journal of Social Sciences

Author:

Tshuma Reuben¹,Ndebele Clever²

Affiliation:

1. Zimbabwe Open University , Quality Assurance Unit, Matabeleland South Region, Box 346, Gwanda, Zimbabwe

2. University of Venda, Centre for Higher Education Teaching and Learning , Private Bag X5050, Thohoyandou, 0950 South Africa

Publisher

Kamla Raj Enterprises

Subject

General Social Sciences

Link

https://www.tandfonline.com/doi/pdf/10.1080/09718923.2014.11893342

Reference32 articles.

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3. Biggs J 2001. The reflective institution: Assuring and enhancing quality of teaching.Higher Education, 41: 221–238.

4. Botha J, Favish J Stephenson S 2008. Institutional Audits: A comparison of the experiences of three South African Universities.Journal of Quality in Higher Education, 14 (1): 29-53.

5. Chabaya RA, Chadamoyo P. Chiome C 2010. Student perceptions of service delivery at the Zimbabwe Open University: Masvingo Regional campus.ZimbabweInternational Journal of Open and DistanceLearning, 1: 10–17.