A framework for the configuration of after-sales service processes
Author:
Affiliation:
1. a CELS–Research Centre on Logistics and After-Sales Service, Department of Industrial Engineering , University of Bergamo , Dalmine (BG), Italy
Publisher
Informa UK Limited
Subject
Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management,Computer Science Applications
Link
https://www.tandfonline.com/doi/pdf/10.1080/09537280802707522
Reference33 articles.
1. Managing strategy through business processes
2. Service system structure
3. 20–24 February 2006 Innsbruck, (3);Cavalieri S,2006
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