How and when does service performance improve positive emotions? an employee–customer social exchange perspective-Reference-Cited by-同舟云学术

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How and when does service performance improve positive emotions? an employee–customer social exchange perspective

Published:2021-09-22 Issue: Volume: Page:1-16
ISSN:1359-432X
Container-title:European Journal of Work and Organizational Psychology
language:en
Short-container-title:European Journal of Work and Organizational Psychology

Author:

Ni Dan¹^ORCID,Liu Xin²,Zheng Xiaoming³

Affiliation:

1. School of Business, Sun Yat-sen University, Guangzhou, Guangdong, China

2. Department of Organization and Human Resources, Renmin Business School, Renmin University of China, Beijing, China

3. Department of Leadership and Organization Management,School of Economics and Management,Tsinghua University, Beijing, China

Funder

National Natural Science Foundation of China

Publisher

Informa UK Limited

Subject

Organizational Behavior and Human Resource Management,Applied Psychology

Link

https://www.tandfonline.com/doi/pdf/10.1080/1359432X.2021.1981292

Reference97 articles.

1. It’s the Thought That Counts: On Perceiving How Helpers Decide to Lend a Hand

2. Statistical power in two-level models: A tutorial based on Monte Carlo simulation.

3. Conceptualizing and testing random indirect effects and moderated mediation in multilevel models: New procedures and recommendations.

4. DEVELOPMENT OF A LEADER-MEMBER EXCHANGE: A LONGITUDINAL TEST.

5. How “Organization” Can Weaken the Norm of Reciprocity: The Effects of Attributions for Favors and a Calculative Mindset

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