The relationship between customer mistreatment and workplace deviance: mediating and moderating effects
Author:
Affiliation:
1. Department of Business Administration, I-Shou University, Dashu District, Kaohsiung, Taiwan
2. Department of Management, Hankamer School of Business, Baylor University, Waco, Tx, USA
Funder
Ministry of Science and Technology
Publisher
Informa UK Limited
Subject
Organizational Behavior and Human Resource Management,Applied Psychology
Link
https://www.tandfonline.com/doi/pdf/10.1080/1359432X.2022.2067041
Reference56 articles.
1. The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective
2. Customer Mistreatment, Employee Health, and Job Performance
3. Potential Problems in the Statistical Control of Variables in Organizational Research: A Qualitative Analysis With Recommendations
4. Development of a measure of workplace deviance.
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