Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis
Author:
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management,Geography, Planning and Development
Link
http://www.tandfonline.com/doi/pdf/10.1080/10941665.2012.708351
Reference52 articles.
1. Business travellers' perception of service quality: a prefatory study of two European city centre hotels
2. The `blogosphere' as a market research tool for tourism destinations: A case study of Australia's Northern Territory
3. The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry
4. Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry
5. Fuzzy importance‐performance analysis for determining critical service attributes
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