ECSI – Customer Satisfaction Modelling and Analysis: A Case Study
Author:
Affiliation:
1. a Dipartimento di Filosofia e Scienze Sociali , Università degli Studi di Lecce , Italy
2. b Division of Quality Technology , Linkoping University , Sweden
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783360701240337
Reference19 articles.
1. The Antecedents and Consequences of Customer Satisfaction for Firms
2. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
3. An Investigation into the Determinants of Customer Satisfaction
4. From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology)
5. The Perceived Burden of Children
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