When commerce meets care: Emotion management in UK funeral directing
Author:
Publisher
Informa UK Limited
Subject
Philosophy,Religious studies,Health(social science)
Link
http://www.tandfonline.com/doi/pdf/10.1080/13576275.2010.496613
Reference50 articles.
1. Emotional Labor in Service Roles: The Influence of Identity
2. `EMOTION HERE, EMOTION THERE, EMOTIONAL ORGANISATIONS EVERYWHERE'
3. Who cares? Offering emotion work as a 'gift' in the nursing labour process
4. Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart
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