Effect of Past Experience on Perceived Service Quality and Customer Satisfaction: The Case of Chinese Casino Visitors-Reference-Cited by-同舟云学术

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Effect of Past Experience on Perceived Service Quality and Customer Satisfaction: The Case of Chinese Casino Visitors

Published:2017-01-02 Issue:1 Volume:13 Page:65-82
ISSN:1938-8160
Container-title:Journal of China Tourism Research
language:en
Short-container-title:Journal of China Tourism Research

Author:

Ji Chunli¹,Li Jian²,Nie Yuankun³

Affiliation:

1. Gaming Teaching and Research Centre, Macao Polytechnic Institute, Macao SAR, China

2. School of Urban and Environment, Yunnan University of Finance and Economics, Kunming, Yunnan, China

3. School of Business, Yunnan University of Finance and Economics, Kunming, Yunnan, China

Funder

National Natural Science Foundation of China

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management,Linguistics and Language,Language and Linguistics,Cultural Studies

Link

https://www.tandfonline.com/doi/pdf/10.1080/19388160.2017.1324334

Reference63 articles.

1. Structural equation modeling in practice: A review and recommended two-step approach.

2. Festival tourism in the United Arab Emirates: First-time versus repeat visitor perceptions

3. On the evaluation of structural equation models

4. The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors

5. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

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4. An Integrated Approach to Understanding Visitors' Behavioral Intentions: A Case Study of the Naghsh-e Jahan Square, Esfahan;Leisure Sciences;2022-07-25

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