COVID-19 and employee-customer relationship: hotel frontline employee perceptions-Reference-Cited by-同舟云学术

COVID-19 and employee-customer relationship: hotel frontline employee perceptions

Published:2021-12-23 Issue: Volume: Page:1-26
ISSN:1533-2845
Container-title:Journal of Human Resources in Hospitality & Tourism
language:en
Short-container-title:Journal of Human Resources in Hospitality & Tourism

Author:

Mildred Tapfuma Musawenkosi¹,Musavengane Regis¹²

Affiliation:

1. Department of Tourism, Hospitality & Leisure Sciences, Midlands State University, Gweru, Zimbabwe

2. College of Agriculture and Environmental Sciences, School of Ecological and Human Sustainability, Department of Environmental Sciences, Johannesburg, South Africa

Publisher

Informa UK Limited

Subject

Organizational Behavior and Human Resource Management,Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/15332845.2022.2015231

Reference75 articles.

1. Service Quality in the Hospitality Industry

2. American Hotel and Lodging Association. (2020). Enhanced industry-wide hotel cleaning standards in response to COVID-19. Online. Retrieved May 30, 2020, from https://www.ahla.com/sites/default/files/SafeStay_Guide.pdf

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