Servant leadership and psychological empowerment of hotel service employees – the moderating role of openness
Author:
Affiliation:
1. EHL Hospitality Business School, HES-SO, University of Applied Sciences and Arts Western Switzerland, Switzerland
Publisher
Informa UK Limited
Subject
Organizational Behavior and Human Resource Management,Tourism, Leisure and Hospitality Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/15332845.2023.2253669
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1. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
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5. Interactions between Service Recovery Efforts and Customer Characteristics: Apology, Compensation, and Empowerment
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