Assessment of product resilience towards the changing customer requirements
Author:
Affiliation:
1. Department of Industrial Engineering, School of Mines, China University of Mining and Technology, Xuzhou, People’s Republic of China
Funder
National Natural Science Foundation of China
Science and Technology Plan of Xuzhou
Publisher
Informa UK Limited
Subject
General Engineering
Link
https://www.tandfonline.com/doi/pdf/10.1080/09544828.2023.2239484
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1. Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model
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