Mobile Wallet and Entrepreneurial Growth

Author:

Agarwal Sumit1,Qian Wenlan2,Yeung Bernard Y.3,Zou Xin4

Affiliation:

1. NUS Business School, National University of Singapore, Mochtar Riady Building, 15 Kent Ridge Drive, BIZ1 07-66, Singapore 119245 (email: )

2. NUS Business School, National University of Singapore, Mochtar Riady Building, 15 Kent Ridge Drive, BIZ1 07-67, Singapore 119245 (email: )

3. NUS Business School, National University of Singapore, Mochtar Riady Building, 15 Kent Ridge Drive, BIZ1 06-18, Singapore 119245 (email: )

4. Department of Finance and Decision Science, Hong Kong Baptist University, WLB901, 34 Renfrew Road, Kowloon Tong, H.K. (email: )

Abstract

Using mobile wallet and card transaction data from a leading Singapore bank, this paper studies the effect of a mobile wallet payment technology introduction in 2017 on business growth. We find that mobile wallet usage doubled after the new technology introduction, and the improved payment efficiency generated a significant spillover effect. Small merchants experienced a monthly increase in debit and credit card sales amount (count) of 3.5 percent (3.4 percent) compared to large merchants. The payment technology promoted sales growth primarily for new businesses by facilitating customer acquisition.

Publisher

American Economic Association

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