1. Afshan N. und Sindhuja P. N.: Integration of Kano ‘s Model into Quality Function Deployment: A Review. The IUP Journal of Operations Management XII No. 2, S. 48–57, 2013.
2. Akao Y.: New Product Development and Quality Assurance – Quality Deployment System. Standardization and Quality Control Vol. 25 No. 4, S. 7–14, 1972.
3. Akao Y. und Mazur G. H.: The leading edge in QFD: past, present and future. International Journal of Quality & Reliability Management Vol. 20 No. 1, S. 20–35, 2003.
4. American Supplier Institute (Hrsg.): Quality Function Deployment. Three day Workshop, Version 3.1. Dearborn, Michigan.
5. Anderson R. E.: Personal selling and sales management in the new millennium. Journal of Personal Selling & Sales Management Vol. 16 Fall, S. 17–32, 1996.