1. Al-Jader, R., & Sentosa, I. (2015, January). A conceptual development on the mediating role of e-service recovery on the relationship between customer determinants and customer retentions in the airline industry in Malaysia (A structural equation modelling approach). Indian Journal of Commerce & Management Studies, VI(1). ISSN: 2249-0310 EISSN: 2229-5674.
2. Ahmed, W., Sentosa, I., Hizam, S. M., Mat, C. R. C. & Hernandez, M. S. (2023, December). Evaluating the acceptance of enhanced generative AI services. Proceeding paper in 2023 international conference on data, information and computing science (CDICS 2023). Singapore.
3. Addina, F. N., Santoso, I, & Sucipto. (2020). Concept of halal food development to support halal tourism: A review. In IOP conference series: Earth and environmental science (Vol. 475, pp. 1–7). Malang: IOP Publishing Ltd.
4. Amit, R., & Schoemaker, P. J. (1993). Strategic assets and organizational rent. Strategic Management Journal, 14(1), 33–46. https://doi.org/10.1002/smj.4250140105
5. Axelrod, R., & Cohen, M. (2000). Harnessing complexity: Organisational implications of a scientific frontier. Basic Books.