Analysis on Sales Using Customer Relationship Management-Reference-Cited by-同舟云学术

Analysis on Sales Using Customer Relationship Management

Published:2021 Issue: Volume: Page:565-571
ISSN:1876-1100
Container-title:Advances in Systems, Control and Automations
language:
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Author:

Vrushadesh Silla,Ravi Chandra S. N.,Yogitha R.

Publisher

Springer Singapore

Link

http://link.springer.com/content/pdf/10.1007/978-981-15-8685-9_59

Reference22 articles.

1. K.M. Prasad, R.S. Kavya, S.B. Devi, Virtual fitting space for dress trials. IOP Conf. Ser. Mater. Sci. Eng. 590(1), 012013 (2019)

2. H. Gebert, M. Geib, L. Kolbe, W. Brenner, Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts. J. Knowl. Manag. 7(5), 107–123 (2003). https://doi.org/10.1108/13673270310505421

3. F. Khodakarami, Y.E. Chan, Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Inf. Manage. 51(1), 27–42 (Jan.). https://doi.org/10.1016/j.im.2013.09.001

4. M. Triznova, H. Mat’ova, J. Dvoracek, S. Sadek, Customer relationship management based on employees and corporate culture, in Proceedings of the 4th World Conf. on Business, Economics and Management (WCBEM2015), Procedia Economics and Finances, vol. 26, pp. 953–959 (2015). https://doi.org/10.1016/S2212-5671(15)00914-4

5. B.M. Krishna, Customer Relationship Management, Coursebook of Lovely Professional University (Excel Books Private Limited, New Delhi (India), 2013)

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