1. Abdulquadri, A., Mogaji, E., Kieu, T.A., et al.: Digital transformation in financial services provision: a Nigerian perspective to the adoption of chatbot. J. Enterp. Commun. 15, 258–281 (2021). https://doi.org/10.1108/JEC-06-2020-0126
2. Adam, M., Wessel, M., Benlian, A.: AI-based chatbots in customer service and their effects on user compliance. Electron Markets 31, 427–445 (2021). https://doi.org/10.1007/s12525-020-00414-7
3. Eren, B.A.: Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey. Int. J. Bank Mark. 39, 294–331 (2021)
4. JuniperResearch: Bank Cost Savings via Chatbots to Reach $7.3 Billion by 2023, as Automated Customer Experience Evolves. 2019. Available online: https://www.juniperresearch.com/press/bank-cost-savings-via-chatbots-reach-7-3bn-2023. Accessed 18 April 2021
5. Karri, S.P.R., Kumar, B.S.: Deep learning techniques for implementation of chatbots. In: Proceedings of the International Conference on Computer Communication and Informatics (ICCCI), Da Nang, Vietnam, 30 November–3 December 2020, pp. 1–5. IEEE: Piscataway, NJ, USA (2020)