Railway Complaint Tweets Identification

Author:

Akhtar Nadeem,Beg M. M. Sufyan

Publisher

Springer Singapore

Reference19 articles.

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2. Chun, S. A., et al. (2010). Government 2.0: Making connections between citizens, data and government. Information Polity, 15(1), 1.

3. Khan, G. F., Swar, B., & Lee, S. K. (2014). Social media risks and benefits: A public sector perspective. Social Science Computer Review, 32(5), 606–627.

4. Nam, T. (2012). Suggesting frameworks of citizen-sourcing via Government 2.0. Government Information Quarterly, 29(1), 12–20.

5. Hilgers, D., & Ihl, C. (2010). Citizensourcing: Applying the concept of open innovation to the public sector. The International Journal of Public Participation, 4(1), 67–88.

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