1. Avcıkurt C, Köroğlu Ö (2006) Termal otel işletmelerinde müşteri sadakatini artıran nitelikleri belirlemeye yönelik bir alan araştırması. Seyahat Ve Otel İşletmeciliği Dergisi 3(1):5–16
2. Berry LL (1981) The employee as customers. J Retail Banking (March), 33–40
3. Berry LL (1983) Relationship marketing. In: Berry LL, YI, Shostack GL, Upah G (eds) Emerging perspectives on services marketing. American Marketing Association, Chicago, pp 8–25
4. Berry LL (1995) Relationship marketing of services: growing interest, emerging perspectives. Acad Market Sci 23(4):236–245
5. Berry LL (2002) Relationship marketing of services-perspectives from 1983–2000. J Relat Market 1(1):59–77