Service Quality—A Case Study on Selected Hotels in Goa

Author:

Gaunker Vallabh S. Prabhu,Gaonkar Rajesh S. Prabhu

Publisher

Springer Singapore

Reference17 articles.

1. Parasuraman A, Berry LL, Zeithaml VA (1985) A conceptual model of service quality and its implications for future research. J Market 49(4):41–50

2. Parasuraman A, Berry LL, Zeithaml AV (1988) SERVQUAL: a multiple item scale for measuring consumer perception. J Retail 64(1):12–40

3. Ladhari R (2009) A review of twenty years of SERVQUAL research. Int J Qual Serv Sci 1(2):172–198

4. Minh NH et al (2015) Service quality and customer satisfaction: a case study of hotel industry in Vietnam. Asian Soc Sci 11(10):1911–2025

5. Boon-itt S, Rompho N (2012) Measuring service quality dimensions: an empirical analysis of Thai hotel industry. Int J Bus Admin 3(5):52–63

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