Evaluation of Customer Care Executives Using Speech Emotion Recognition
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Publisher
Springer Nature Singapore
Link
https://link.springer.com/content/pdf/10.1007/978-981-19-5868-7_14
Reference29 articles.
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2. Bojani M, Deli V, Karpov A (2020) Call redistribution for a call center based on speech emotion recognition. MDPI Appl Sci
3. Singh N, Singha K, Agarwal P, Das D (2020) A review paper on emotion recognition. Int J Eng Appl Sci Technol 04:472–483. https://doi.org/10.33564/IJEAST.2020.v04i12.083
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5. Basu S, Chakraborty J, Bag A, Aftabuddin M (2017) A review on emotion recognition using speech. In: 2017 International conference on inventive communication and computational technologies (ICICCT)
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