A Multi-criteria Decision-Making Method to Analyze Service Quality Risks in Healthcare Industries
Author:
Publisher
Springer Singapore
Link
http://link.springer.com/content/pdf/10.1007/978-981-15-9809-8_29
Reference23 articles.
1. Akdere M, Top M, Tekingündüz S (2020) Examining patient perceptions of service quality in Turkish hospitals: the SERVPERF model. Total Qual Manage Bus Excell 31(3–4):342–352
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3. Pekkaya M, Pulat İmamoğlu Ö, Koca H (2019) Evaluation of healthcare service quality via Servqual scale: an application on a hospital. Int J Healthc Manage 12(4):340–347
4. Jacob SC, Manalel J, Minimol MC (2020) Service quality in the healthcare sector: do human resource management practices matter? Br J Healthc Manage 26(2):1–9
5. Fatima T, Malik SA, Shabbir A (2018) Hospital healthcare service quality, patient satisfaction and loyalty: an investigation in context of private healthcare systems. Int J Qual Reliab Manage 35(6):1195–1214
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