Analyzing Online Reviews Based on Natural Language Processing Techniques to Understand Customers’ Experiences
Author:
Publisher
Springer Nature Singapore
Link
https://link.springer.com/content/pdf/10.1007/978-981-97-5504-2_85
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5. Pei, X.-L., Guo, J.-N., Wu, T.-J., Zhou, W.-X., Yeh, S.-P.: Does the effect of customer experience on customer satisfaction create a sustainable competitive advantage? A comparative study of different shopping situations. Sustainability 12(18), 7436 (2020)
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