A Concept-Based Model for Query Management in Service Desks-Reference-Cited by-同舟云学术

A Concept-Based Model for Query Management in Service Desks

Published:2016 Issue: Volume: Page:255-265
ISSN:2194-5357
Container-title:Advances in Intelligent Systems and Computing
language:
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Author:

Veena G.,Peter Aparna Shaji,Rajkumari K. Anitha,Ramanan Neeraj

Publisher

Springer Singapore

Link

http://link.springer.com/content/pdf/10.1007/978-981-10-0419-3_31

Reference6 articles.

1. Salton, Gerard, Anita Wong, and Chung-Shu Yang. “A vector space model for automatic indexing.” Communications of the ACM 18.11 (1975): 613–620.

2. Veena, G., and N. K. Lekha. “A concept based clustering model for document similarity.” Data Science & Engineering (ICDSE), 2014 International Conference on. IEEE, 2014.

3. Leung, Nelson KY, and Sim Kim Lau. “Relieving the overloaded help desk: a knowledge management approach.” Communications of the IIMA 6.2 (2015): 11.

4. Rish, Irina. “An empirical study of the naive Bayes classifier.” IJCAI 2001 workshop on empirical methods in artificial intelligence. Vol. 3. No. 22. IBM New York, 200.

5. Chang, Jae-Yong, and Il-Min Kim. “Analysis and Evaluation of Current Graph-Based Text Mining Researches.” Advanced Science and Technology Letters 42 (2013): 100–103.

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