1. Harrington HJ (1991) Business process improvement: the breakthrough strategy for total quality, productivity, and competitiveness
2. Hammer M, Champy J (1993) Re-engineering the corporation; a manifesto for business revolution. Harper Business, New York
3. Suhardi S, Yustianto P (2016) Business process improvement of district government innovation service: case study Cimahi Tengah district of Cimahi. In: International conference on information technology systems and innovation, ICITSI—proceedings
4. Masayu AR, Dachyar M (2018) Designing improvement of procurement business process reengineering approach: a study case of insurance company. In: MATEC web of conferences
5. Peters L, Peters J (1997) Using IDEF0 for dynamic process analysis. Proc IEEE Int Conf Robot Automat 4:3203–3208