Text Clustering Techniques for Voice of Customer Analysis

Author:

Ahmed Zaheeruddin,Mittal Sonu,Singh Harvir

Publisher

Springer Singapore

Reference15 articles.

1. International Six Sigma Institute, DMAIC Process for Voice of Customer Analysis https://www.sixsigma-institute.org/Six_Sigma_DMAIC_Process_Define_Phase_Capturing_Voice_Of_Customer_VOC.php. Last accessed 2016/11/21.

2. Lexalytics, Voice of Customer Analytics What it Is and How to Do It. https://www.lexalytics.com/lexablog/effective-voice-of-customer-voc-analytics. Last accessed 2020/05/1.

3. Aggarwal, C.C., Reddy, C.K. (eds.): Data Clustering Algorithms and Applications, CRC Press, Taylor & Francis Group (2014).

4. Everitt, B.S., Landau, S., Leese, M., Stahl, D.: Cluster Analysis, 5th edn. Wiley (2011).

5. Xu, R., Wunsch, II, D.C.: Clustering, IEEE Press, Wiley (2008)

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