Assessing Mobile Banking Service Quality Dimensions Using Multi-Criteria Decision Making-Reference-Cited by-同舟云学术

Assessing Mobile Banking Service Quality Dimensions Using Multi-Criteria Decision Making

Published:2022 Issue: Volume: Page:131-147
ISSN:2198-7246
Container-title:Future of Work and Business in Covid-19 Era
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Author:

Kapoor Ashwarya,Sindwani Rajiv,Goel Manisha

Publisher

Springer Nature Singapore

Link

https://link.springer.com/content/pdf/10.1007/978-981-19-0357-1_12

Reference70 articles.

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3. Albashrawi, Mousa, and Luvai Motiwalla. 2017. Privacy and personalization in continued usage intention of mobile banking: An integrative perspective. Information Systems Frontiers 21 (5): 1031–1043.

4. Al-Hawari, Mohammad Ahmad. 2011. Automated service quality as a predictor of customers’ commitment. Asia Pacific Journal of Marketing and Logistics 23 (3): 346–366.

5. Al-Hawari, Mohammed, Nicole Hartley, and Tony Ward. 2005. Measuring banks’ automated service quality: A confirmatory factor analysis approach. Marketing Bulletin 16.

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