Performance Evaluation of Trucking Industry Using BSC and DEA: A Truck Driver’s Perspective
Author:
Publisher
Springer Nature Singapore
Link
https://link.springer.com/content/pdf/10.1007/978-981-99-1019-9_11
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4. Chiang C-Y, Lin B (2009) An integration of balanced scorecards and data envelopment analysis for firm’s benchmarking management. Total Qual Manag 20(11):1153–1172
5. Phusavat K, Kanchana R (2008) Competitive priorities for service providers: perspectives from Thailand. Ind Manag Data Syst 108(1):5–21
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