Enhancing Customer Experience: Exploring Deep Learning Models for Banking Customer Journey Analysis-Reference-Cited by-同舟云学术

Enhancing Customer Experience: Exploring Deep Learning Models for Banking Customer Journey Analysis

Published:2024 Issue: Volume: Page:477-486
ISSN:2367-3370
Container-title:Lecture Notes in Networks and Systems
language:en
Short-container-title:

Author:

Dwivedi Dwijendra Nath^ORCID,Batra Saurabh,Pathak Yogesh Kumar

Publisher

Springer Nature Singapore

Link

https://link.springer.com/content/pdf/10.1007/978-981-99-8476-3_39

Reference31 articles.

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4. Chiu I, Brener A (2019) Changing financial services firms’ behaviour through a duty of care. J Financ Compliance 3(1):67–75

5. Chong T, Yu T, Keeling D, de Ruyter K (2021) AI-chatbots on the services frontline addressing the challenges and opportunities of agency. J Retail Consum Serv 63:102735. https://doi.org/10.1016/j.jretconser.2021.102735

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