Leveraging Emotional Intelligence for Customers
Author:
Publisher
Springer Nature Singapore
Link
https://link.springer.com/content/pdf/10.1007/978-981-99-1865-2_5
Reference84 articles.
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3. Bar-On, R. (1997). BarOn emotional quotient inventory. Multi-Health Systems.
4. Bar-On, R. (2002). BarOn Emotional Quotient Inventory. Technical Manual, 3.
5. Bateman, T. S., & Strasser, S. (1984). A longitudinal analysis of the antecedents of organizational commitment. Academy of Management Journal, 27(1), 95–112.
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