Adoption of AI Chatbots in Travel and Tourism Services
Author:
Publisher
Springer Nature Singapore
Link
https://link.springer.com/content/pdf/10.1007/978-981-99-3236-8_57
Reference50 articles.
1. Pillai R, Sivathanu B (2020) Adoption of AI-based chatbots for hospitality and tourism. Int J Contemp Hospitality Manage 32(10):3199–3226
2. Tussyadiah I (2020) A review of research into automation in tourism: launching the annals of tourism research curated collection on artificial intelligence and robotics in tourism. Ann Tour Res 81:102883
3. Van Doorn J, Mende M, Noble SM, Hulland J, Ostrom AL, Grewal D, Petersen JA (2017) Domo arigato Mr Roboto: emergence of automated social presence in organizational frontlines and customers’ service experiences. J Serv Res 20(1):43–58
4. Ghosh J, Chakravarty R (2018) Expedition 3.0: travel and hospitality gone digital, KPMG and FICCI
5. Ramachandran A (2019) User adoption of chatbots. Available at SSRN 3406997. https://doi.org/10.2139/ssrn.3406997
Cited by 12 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Enhancing E-Business Communication with a Hybrid Rule-Based and Extractive-Based Chatbot;Journal of Theoretical and Applied Electronic Commerce Research;2024-08-01
2. Exploring the Potential of Chatbots in Extending Tourists’ Sustainable Travel Practices;Journal of Travel Research;2024-04-25
3. Understanding the Dynamics and Interconnectedness of Cryptocurrency and Stock Markets: A Survey;Lecture Notes in Networks and Systems;2024
4. Artificial Intelligence-Based Conversational Agents in the Indian Banking System: An Adoption and Integration Perspective;Lecture Notes in Networks and Systems;2024
5. The Multilingual Eyes Multimodal Traveler’s App;Lecture Notes in Networks and Systems;2024
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3