1. Novitasari D, Napitupulu BBJ, Abadiyah S, Silitonga N, Asbari M (2022) Linking between brand leadership, customer satisfaction, and repurchase intention in the e-commerce industry. Int J Soc Manage Studies 3(1):280–289
2. Gunawan I (2022) Customer loyalty: the effect customer satisfaction, experiential marketing and product quality. KINERJA: Jurnal Manajemen Organisasi dan Industri 1(1):35–50
3. Liu X, Kao Z (2022) Research on influencing factors of customer satisfaction of e-commerce of characteristic agricultural products. Proc Comput Sci 199:1505–1512
4. Metsai AI, Tabakis IM, Karamitsios K, Kotrotsios K, Chatzimisios P, Stalidis G, Goulianas K (2022) Customer journey: applications of AI and machine learning in E-commerce. In: Interactive mobile communication, technologies and learning. Springer, Cham, pp 123–132
5. Khalid A, Lee O, Choi M, Ahn J (2018) The effects of customer satisfaction with e-commerce system. J Theor Appl Inf Technol 96(2):481–491