Psychological contracts and fairness: The effect of violations on customer service behavior

Author:

Blancero Donna,Johnson Scott A.,Lakshman C.

Publisher

Springer Science and Business Media LLC

Reference67 articles.

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4. Bies, R. (1987). The Predicament of Injustice: The Management of Moral Outrage. In L. L. Cummings, and B. M. Staw (eds.), Research in Organizational Behavior (vol. 9) (pp. 289?318). Greenwich, CT: JAI Press.

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