Big consumer opinion data understanding for Kano categorization in new product development
Author:
Funder
National Natural Science Foundation of China
Publisher
Springer Science and Business Media LLC
Subject
General Computer Science
Link
http://link.springer.com/content/pdf/10.1007/s12652-021-02985-5.pdf
Reference58 articles.
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3. Chang YC, Ku CH, Chen CH (2020) Using deep learning and visual analytics to explore hotel reviews and responses. Tourism Manage 80:104129
4. Chen LF (2015) Exploring asymmetric effects of attribute performance on customer satisfaction using association rule method. Int J Hosp Manag 47:54–64
5. Chen R, Xu W (2017) The determinants of online customer ratings: a combined domain ontology and topic text analytics approach. Electron Commer Res 17(01):31–50
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