Investigating the customer’s intention in the “Clicks-and-Mortar” business model

Author:

Yen Neil Y.,Chen Chia-Chen,Hu Jia-Jiun

Publisher

Springer Science and Business Media LLC

Subject

General Computer Science

Reference62 articles.

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4. Ali F, Amin M (2014) The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry. J Global Bus Advancement 7(3):249–266

5. Ali F, Amin M, Cobanoglu C (2016a) An integrated model of service experience, emotions, satisfaction, and price acceptance: an empirical analysis in the Chinese hospitality industry. J Hosp Mark Manag 25(4):449–475

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