1. Ackerman, M. S.; Malone, T.: Answer Garden: A Tool for Growing Organizational Memory. In: Proc. of ACM Conf. on Office Information Systems, 1990, S. 31–39.
2. Ackerman, M.S.; McDonald, D.W.: AnswerGarden2: Merging Organizational Memory with Collaborative Help. In: Cooperating Communities: Proceedings ACM Conference on Computer-Supported Cooperative Work (Cambridge, Mass.). New York: ACM Press, 1996, S. 97–105.
3. Argyris, C.; Schön, D.: Organizational Learning: A Theory of Action Perspective, 1978.
4. Choo, C.: The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions. In: International Journal of Information Management, 16(5), 1996, S. 329–340.
5. Daft, R.; R. Lengel R.: Organizational Information Requirements, Media Richness and Structural Design. In: Management Science, 32(5), 1986, S. 554–571.