Modelling for the proposed roll-out of the ‘111’ service in Wales: a case study

Author:

Tuson Mark,England TraceyORCID,Behrens Doris,Bowen Richard,Edwards Dorothy,Frankish John,Kay Jude

Funder

Cardiff University

Publisher

Springer Science and Business Media LLC

Subject

General Health Professions,Medicine (miscellaneous)

Reference15 articles.

1. Drakeford M (2013) Interviewee, ministers oral statement on unscheduled care. [Interview]. 23 April 2013

2. Welsh Government (2014) Plan for primary care in Wales

3. Oxford Clinical Commissioning Group Governing Body, 2013

4. NHS Scotland, “NHS24.com,” (2014) [Online]. Accessed Aug 2015

5. Collin-Jacques C (2004) Professionals at work: a study of autonomy and skill utilisation in nurse call centres in England and Canada. In Call centres and human resource management. London, Palgrave MacMillan, pp 153–173

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