A queueing network model to analyze the impact of parallelization of care on patient cycle time

Author:

Jiang Lixiang,Giachetti Ronald E.

Publisher

Springer Science and Business Media LLC

Subject

General Health Professions,Medicine (miscellaneous)

Reference47 articles.

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2. Mowen JC, Licata W, McPhail J (1993) Waiting in the emergency room: how to improve patient satisfaction. J Health Care Mark 13(2):26–33

3. Huang X (1994) Patient attitude towards waiting in an outpatient clinic and its applications. Health Serv Manag Res 7:2–8

4. Wartman SA (1983) Patient understanding and satisfaction as predictors of compliance. Med Care 21:886–891

5. MacStravic RS (1991) Beyond patient satisfaction: building patient loyalty. Health Administration Press, Ann Arbor, MI

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