1. Acra, S., & Fischer, T. (2008). The effects of culture on retail customer expectations: A case study of H&M in the US and Sweden. Lund: School of Economics and Management, Lund University.
2. Adair, C., Simpson, E., Casebeer, A., Birdsell, J., Hayden, K., & Lewis, S. (2006). Performance measurement in healthcare: part II–state of the science findings by stage of the performance measurement process. Health Policy, 2(1), 56–78.
3. Beretta, S. (2002). Unleashing the integration potential of ERP systems: Th role of process based performance measurement system. Business Process Management, 8(3), 254–277.
4. Boesso, G., & Kumar, K. (2008). An investigation of stakeholder prioritization and engagement: who or what really counts. Journal of Accounting and Organizational Change, 5(1), 62–80.
5. Chan, D. (2009). Why ask me? Are self report data really that bad? In C. Lance & R. Vandenberg (Eds.), Statistical and methodological myths and urban legends (pp. 309–336). New York: Routledge.