A literature review of service research since 1993-Reference-Cited by-同舟云学术

A literature review of service research since 1993

Published:2010-12 Issue:2 Volume:2 Page:173-212
ISSN:2005-3274
Container-title:Journal of Service Science
language:en
Short-container-title:J Serv Sci

Author:

Moussa Salim,Touzani Mourad

Publisher

Springer Science and Business Media LLC

Link

http://link.springer.com/content/pdf/10.1007/s12927-010-0008-9.pdf

Reference161 articles.

1. Agarwal ML (2001) Building a new academic field in India: The case of services marketing. Journal of Services Research (1)1:104–120.

2. Akaka MA (2007) The value co-creation: Crossroad of service-dominant logic and network theory. MBA Dissertation, University of Hawaii at Manoa, 94.

3. Akinci S, Atilgan-Inan E, & Aksoy S (2010) Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting. Journal of Business Research 63(3):232–240.

4. Altinay L, Roper A (2007) Guest editorial. International Journal of Service Industry Management 18(2):119.

5. Anderson EW (1998) Customer satisfaction and word of mouth. Journal of Service Research 1(1):5–17.

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