Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse-Reference-Cited by-同舟云学术

Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse

Published:2016-06 Issue:1 Volume:8 Page:1-39
ISSN:2093-0720
Container-title:Journal of Service Science Research
language:en
Short-container-title:J Serv Sci Res

Author:

Amorim Marlene,Lago Alejandro,Moscoso Philip,Prieto Eduardo

Publisher

Springer Science and Business Media LLC

Link

http://link.springer.com/content/pdf/10.1007/s12927-016-0001-z.pdf

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