A structural model of customer relationship management (CRM) strategies, rapport, and learner intentions in lifelong education
Author:
Publisher
Springer Science and Business Media LLC
Subject
Education
Link
http://link.springer.com/content/pdf/10.1007/s12564-019-09583-3.pdf
Reference79 articles.
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3. Bagozzi, R. P. (1992). The self-regulation of attitudes, intentions, and behavior. Social Psychology Quarterly,55(2), 178–204.
4. Berger, P. D., & Bechwati, N. N. (1998). Customer lifetime value: Marketing models and applications. Journal of Interactive Marketing,12(1), 17–30.
5. Bernieri, F. J. (1988). Coordinated movement and rapport in teacher–student interactions. Journal of Nonverbal Behavior,12(2), 120–138.
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