1. Complaint Processing Manual;J. Adams,1980
2. American Hospital Association (1978)Patient Representative Programs (Society of Patient Representatives), Chicago, Ill.: American Hospital Association.
3. Annas, G.J.; Glantz, L.H.; Katz, B.F. (1981)The Rights of Doctors, Nurses and Allied Health Professionals Cambridge, MA: Ballinger.
4. Baltimore, C.A.; Ziegenfuss, J.T. (May, 1973)The Resident Center: A Program Implementing Some of the Concepts Inherent in the Patient Rights Movement. Paper presented at the meeting of the Eastern Psychological Association Convention, Washington, D.C.
5. Department of Public Welfare (1980)Organization of the Pennsylvania Department of Public Welfare, Department of Public Welfare, Harrisburg, Pennsylvania.