1. Carr, N.G.: IT doesn’t matter. Harv. Bus. Rev. 81, 24–32
2. AXELOS Ltd.: ITIL glossary and abbreviations (2011),
http://www.itil-officialsite.com/nmsruntime/saveasdialog.aspx?lID=1180&sID=242
3. Weske, M.: Business Process Management Concepts, Languages, Architectures. In: Business Process Management, pp. 305–343. Springer, Heidelberg (2007)
4. Luftman, J.: Assessing It/Business Alignment. Inf. Syst. Manag. 20, 9–15 (2003)
5. Lecture Notes in Computer Science;W.M.P. Aalst van der,2003