1. G. Barnett, Robotic process automation: Adding to the process transformation toolkit. White paper IT0022-0005, Ovum Consulting, 2015
2. M. Beer, R.A. Eisenstat, B. Spector, Why change programs don’t produce change. Harv. Bus. Rev. (November-December 1990)
3. L. García-Bañuelos, A. Ponomarev, M. Dumas, I. Weber, Optimized execution of business processes on blockchain, in Proceedings of the 15th International Conference on Business Process Management (BPM). Lecture Notes in Computer Science, vol. 10445 (2017), pp. 130–146
4. R. Gill, Change management–or change leadership? J. Change Manag. 3(4), 307–318 (2002)
5. D. Hollingsworth, The Workflow Reference Model. TC00-1003 Issue 1.1, Workflow Management Coalition, 24 November 1994