1. Van der Aalst, W.M.P., Weske, M., Grünbauer, D. (2005) Case Handling: A New Paradigm for Business Process Support, Data and Knowledge Engineering, 53.
2. Weill, M., Karls, J.M. (1985) Case management in human service practice: A systematic approach to mobilizing resources for client, Jossey-Bass, San Francisco.
3. de Man, H. (2009) Case Management: A Review of Modeling Approaches, Business Process Trends.
4. Wang, J., Kumar, A. (2005) A framework for document-driven workflow systems, Business Process Management, Springer.
5. Cabitza, F., Sarini, M., Simone, C. (2007) Providing awareness through situated process maps: the hospital care case, GROUP 2007.