HEALTHQUAL: a multi-item scale for assessing healthcare service quality
Author:
Funder
Keimyung University
Publisher
Springer Science and Business Media LLC
Subject
Strategy and Management,Business and International Management
Link
http://link.springer.com/article/10.1007/s11628-016-0317-2/fulltext.html
Reference48 articles.
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4. Babakus E, Bienstock C, Scotter J (2004) Linking perceived quality and customer satisfaction to store traffic and revenue growth. Decis Sci 35(4):713–737
5. Barden CB, Specht MC, Mccarter MD, Daly JM, Fahey TJ (2002) Effects of limited work hours on surgical training. J Am Coll Surg 195(4):531–538
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