Impact of operational innovations on customer loyalty in the healthcare sector

Author:

Hong Kwan Soo,Lee DonHee

Funder

Keimyung University

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Business and International Management

Reference83 articles.

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3. Barclay D, Higgins C, Thompson R (1995) The partial least squares (PLS) approach to causal modeling: personal computer adoption and use as an illustration. Technol Stud 2(2):285–324

4. Barki H, Titah R, Boffo C (2007) Information system use–related activity: an expanded behavioral conceptualization of individual-level information system use. Inf Syst Res 18(2):173–192

5. Barlow J, Roehrich J, Wright S (2013) Europe sees mixed results from public–private partnerships for building and managing health care facilities and services. Health Aff 32(1):146–154

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