Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry-Reference-Cited by-同舟云学术

Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry

Published:2021-11-12 Issue:4 Volume:15 Page:667-694
ISSN:1862-8516
Container-title:Service Business
language:en
Short-container-title:Serv Bus

Author:

Tai Yang-Fei,Wang Yi-Chieh^ORCID,Luo Ching-Ching

Funder

Ministry of Science and Technology, Taiwan

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Business and International Management

Link

https://link.springer.com/content/pdf/10.1007/s11628-021-00461-w.pdf

Reference126 articles.

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