1. Institute of Medicine, Committee on Quality of Health Care in America. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press; 2001.
2. Institute of Medicine, Committee on Quality of Health Care in America. To Err is Human: Building a Safer Health System. Washington, DC: National Academy Press; 2000.
3. Institute of Medicine, Committee on Identifying Priority Areas for Quality Improvement. Priority Areas for National Action: Transforming Health Care Quality. Washington, DC: National Academies Press; 2003.
4. Institute for Healthcare Improvement. Critical Care. Available at:
http://www.ihi.org/IHI/Topics/CriticalCare.
Accessed November 2004.
5. Clancy CM, Scully T. A call to excellence. Health Aff (Millwood) 2003;22:113–115.